td999 Privacy Policy
Your personal information is of the utmost importance to us. This policy describes in detail how td999 collects, stores and protects your information.
This privacy policy applies to all services and activities of the td999 platform. By using our platform you agree to all the terms of this policy. If you have any objection to any part of it, please refrain from using the platform.
Introduction and Purpose
td999 is a trusted online gaming platform in Bangladesh. We give the highest priority to protecting the privacy of our users. This privacy policy ("Policy") explains how td999 ("we", "our", or "platform") collects, uses, stores and discloses your ("user" or "you") personal information.
We believe that data protection is not just a legal obligation — it is our ethical responsibility to our users. Information you share while using td999 is always stored by us with proper care. We use SSL encryption and modern security technology to ensure the protection of your information.
This policy is consistent with applicable laws and regulations of Bangladesh and has been formulated following international data protection standards.
What Information We Collect
We collect various types of information during registration and use of services on td999. A detailed description of this information is given below:
A. Personally Identifiable Information
- Full name (in Bengali or English)
- Date of birth (for age verification — for those aged 21 or above only)
- National ID number or passport number (to confirm identity)
- Email address
- Residential address
B. Financial Information
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
C. Technical Information
- IP address and device identity
- Browser type and operating system
- Login time and location information
- Cookie and session data
- Gaming activity logs on the platform
D. Communication-Related Information
- Records of live chat conversations
- Content of email communications
- Complaints and support requests
Methods of Data Collection
td999 collects information in various ways. The most primary of these is information provided directly by the user. Some information is also collected through automated technology.
Direct Collection
When you register on td999, create an account, make a deposit or withdrawal, contact us via live chat, or communicate with us by email, you directly provide us with information. This information is essential for us to provide our services.
Automated Collection
Some information is collected automatically while you use our platform. This includes your browsing activity, details of gaming sessions, and technical log data. This information is primarily used to improve the security and performance of our platform.
Cookie Policy
td999 uses cookies to improve your experience. Cookies are small text files stored in your browser. They help remember your login information, save your preferences, and monitor platform performance. You can disable cookies in your browser settings if you wish, however this may limit some features of the platform.
Purpose of Data Use
We use the information collected for the following purposes:
A. Account Management and Verification
Confirming your identity, creating and managing your account, and ensuring through age verification that only those aged 21 or above are using our platform.
B. Processing Financial Transactions
Processing deposit and withdrawal requests, ensuring transaction security and preventing financial fraud. The minimum deposit amount on td999 is ৳300 and the minimum withdrawal amount is ৳800.
C. Providing Customer Service
Resolving your complaints and support requests. Your information may be needed to provide support in Bengali through our 24/7 live chat service.
D. Platform Development and Security
We analyse technical information to improve the performance and security of the platform, detect suspicious activity, and protect account security.
E. Responsible Gaming
We may monitor your gaming activity to ensure responsible gaming. If unusual gaming patterns are detected, we may take necessary steps.
F. Compliance with Legal Obligations
Storing information under applicable laws and regulations and sharing information with authorities when legally required.
Sharing Information with Third Parties
td999 does not sell your personal information or share it with third parties in an unauthorised manner. However, sharing information may be necessary in certain circumstances.
Service Provider Partners
We work with trusted third parties to operate our services, such as payment processing services (bKash, Nagad, Rocket, Upay and banking partners), gaming technology providers, and technology infrastructure providers. These partners receive only the information necessary for their specific service and they operate under strict confidentiality agreements.
Legal Requirements
When government or judicial authorities in Bangladesh may request information through a lawful order, we will comply with the legal obligation. However, in such situations we will provide only the minimum information required.
Fraud and Abuse Prevention
Information may be shared with relevant authorities to prevent money laundering, financial fraud or suspicious activity.
We never sell your information to third parties for marketing purposes. Protecting your privacy is our highest priority.
Data Storage and Security
td999 uses industry-leading technology to protect your information. The key features of our security measures are as follows:
Encryption
All data transmission is protected by SSL encryption. All communication between your browser and our servers takes place through encrypted channels, which keeps your information safe from third-party hacking attempts.
Access Control
Only authorised td999 staff can access your personal information, and they are given access only to the information necessary for their work. All access is logged and reviewed regularly.
Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. Even after an account is closed, certain information may be retained for a specified period for legal obligations and dispute resolution purposes.
Response to a Security Breach
If a security breach occurs that may affect your information, we will notify you as soon as possible and take necessary protective measures.
Your Rights
As a user of td999, you have the following rights regarding your personal information:
Right to Access Information
You can request at any time to know what information we are storing about you. By contacting the support team you can obtain a copy of the information stored in your account.
Right to Correct Information
If there is incorrect or incomplete information in your account, you can request that it be corrected. Upon providing verifiable information we will update it promptly.
Right to Delete Information
In certain circumstances you can request the deletion of your personal information. However, some information may be retained due to legal obligations or the need for dispute resolution.
Right to Restrict Processing
In certain cases you can request that use of your information be restricted. After this request we will review the relevant matter and inform you.
How to Exercise Your Rights
To exercise any of your rights, contact us on our 24/7 live chat or by email at [email protected]. We will process your request as quickly as possible.
Special Categories of Information
We take extra care with certain types of sensitive information.
Information About Minors
td999 is for those aged 21 or above only. We do not knowingly collect information from any minor. If we become aware that a minor is using our platform, we will immediately close the relevant account and delete the collected information.
Health-Related Information
If a user shares information about a gambling addiction or problem as part of the responsible gaming programme, that information will be handled with the utmost confidentiality and used only for the purpose of providing support.
Financially Sensitive Information
Mobile banking numbers and bank account information are highly sensitive. This information is stored in encrypted format and is accessed only by the staff necessary during transaction processing.
Policy Changes and Updates
td999 reserves the right to change or update this privacy policy from time to time. If changes are made, we will notify you in the following ways:
- The "Last updated" date on this page will be changed
- For important changes, a notice will be sent to your registered email
- Notifications about significant changes may be shown when logging in to the platform
Continued use of the platform after a policy change will be considered as your agreement to the updated policy. We therefore recommend that you review this policy regularly.
If you have any questions or concerns about any changes, please contact our support team.
Contact Us
Contact us for any questions or complaints about this privacy policy or to exercise your rights regarding your information. Our support team is always ready to help you in Bengali.
Contact Information
For privacy-related requests please use your registered email address. After verifying your identity, we generally respond to your request within working days.
To learn more, see our Terms and Conditions and Responsible Gaming pages. For general information about td999, visit our About Us page or find answers to common questions in the FAQ section.